FAQs
Radiant Soulwear FAQ
Welcome to Radiant Soulwear's FAQ page. Here you'll find answers to our most commonly asked questions. If you need further assistance, please don't hesitate to contact our customer service team.
General Questions
What is Radiant Soulwear's mission?
At Radiant Soulwear, we aim to illuminate the inherent radiance within every woman and transform lives by addressing the silent battle of depression. Our collections are crafted with healing hues and comforting patterns to reflect each woman's unique light. A portion of our revenue supports women's charities, fostering hope and transformation in the broader community.
What kind of products do you offer?
We offer a variety of high-quality clothing designed to accentuate your radiant self, including swimwear, shapewear, lingerie, bodysuits, and tops. Each piece is crafted to provide both elegance and comfort.
Shipping
Where do you ship?
Currently, we only ship to the USA region.
How long does shipping take?
Shipping times vary depending on your location. Once your order is processed, you will receive a tracking number with an estimated delivery date.
Sizing and Fit
How do I choose the right size?
We encourage you to carefully review our size guides and product descriptions before making a purchase. If you have any questions or concerns about sizing, please reach out to our customer service team for assistance.
Do you offer custom sizing?
At this time, we do not offer custom sizing. However, our detailed size guides are designed to help you find the best fit.
Returns and Exchanges
What is your return policy?
Due to the strict sanitary standards we uphold to ensure the health and safety of our customers, we do not offer exchanges or refunds on any purchases made through our store.
What should I do if I have questions about a product before purchasing?
If you have any questions or concerns about product details or sizing, please contact our customer service team. We're here to assist you in any way we can.
Customer Support
How can I contact customer service?
You can reach our customer service team via email at support@radiantsoulwear.com. We aim to respond to all inquiries within 24-48 hours.
What if I have an issue with my order?
If you experience any issues with your order, please contact our customer service team immediately. We are committed to ensuring your satisfaction and will do our best to resolve any concerns.
Thank you for choosing Radiant Soulwear. Your support and understanding help us prioritize the well-being of our customers and continue our mission of healing and radiance.